Interpath Services prides itself on being a purpose-led business with a highly trained specialist Sales Team. One of the key elements that set IPS apart from its competitors is the depth of knowledge within its team. We had the opportunity to interview David O’Donell, the Northern Region Sales Manager, who has been with Interpath since 1991.
Q. What is your career background that makes you so suited to being an Interpath specialist?
A. With a Science Degree (BSc), an MBA, and over 30 years of experience across various customer business segments including Clinical Pathology, Medical Research, Bio-Pharmaceutical, Forensics, Universities, Food & Environmental, I bring a comprehensive understanding to my role at Interpath.
Q. Tell us about your role with Interpath? What is your area of expertise?
A. My role involves leadership, business development, training & education, people management, and key agency management.
Q. What most do you like about your role and why?
A. I enjoy assisting the sales team in setting and achieving sales targets, direct customer interaction to develop and secure new business, and liaising with our key Agency principals to ensure the best possible outcome for our relationships.
Q. When you started with Interpath what most surprised you?
A. The autonomy provided to create my own success, predicated on the amount of effort I was prepared to put in and the willingness to learn.
Q. What are some of the challenges the market is facing?
A. Logistics & Supply Issues and attracting & keeping talented staff.
Q. What are your main priorities for 2024?
A. Integrating a strong and well-performing sales & clinical support team and coordinating the successful implementation & rollout of our Preanalytics range with the largest Pathology provider in Australia.
Q. What do you expect the big industry trends to be of 2024?
A. A shift from transactional purchasing by customers to a more value-based total cost of ownership model, and increasing automation rather than manual processing of laboratory samples.
Q. What’s the biggest challenge facing the customers in the industry?
A. Finding reliable suppliers that ensure continuity of product supply while maintaining competitive prices and reducing the cost of business.
Q. What’s the biggest lesson you’ve learned over the past 12-18 months?
A. Investing in the right staff for long-term success is critical.
Q. Is there a message you’d like to share with your customers?
A. Interpath is investing heavily in new staff and stock/logistics to provide a high level of service to our customers and ensure availability & continuity of supply with our products. We are also improving the customer experience by offering the convenience of an online purchasing service.
If you would like to contact David or one of the Interpath team, please do so here.