Leading the Way: A 35-Year Journey with Sue Hall and Interpath Services

Interpath Services celebrates a significant milestone this year – 35 years of leading the way in life science consumables and exceptional customer service. At the heart of this success story is Sue Hall, our Victorian and Tasmanian Account Manager, who has been with the company since its very inception in 1989.

Once Upon a Time at The Beginning

"We started as a small company with 3 people and two product lines," Sue reminisces. The focus was on the Greiner Vacuette Evacuated Blood Collection range and high-quality Greiner Biosciences products. Over time, Interpath expanded its offerings to include swabs and diversified its product lines, adapting to the evolving needs of pathology and research labs. Sue vividly recalls the technological landscape of the late 80s, where orders were handwritten, and communication relied on pagers and public phones. Despite the technological leaps since then, Interpath Services has remained steadfast in its commitment to quality and service, thanks to the unwavering support of its customers.

A Scientific Background for a Life Science Specialist

Sue's background is perfectly suited to her role as an Interpath specialist. Her studies in Immunology, Pharmacology, and Toxicology, coupled with her experience in research labs and sales, provide her with a deep understanding of the scientific community's needs. After graduating from Monash University with a focus on these areas, Sue embarked on a career path that would culminate in her joining Interpath as their first employee.

Witnessing Interpath's Growth from the Beginning

Over the past 35 years, Sue has witnessed Interpath's incredible growth firsthand. What began as a small team with a focus on Greiner products has transformed into a leading supplier across various sectors, including clinical research, pharmaceuticals, and industry. Back in 1989, when Interpath started with a clear mandate to provide high-quality products and exceptional service, Sue was surprised by the company's rapid success. Their commitment resonated with the market, attracting partnerships with major manufacturers and enabling them to expand their reach.

Building Long-Term Relationships and Diverse Expertise

Sue thrives on the challenges and rewards of sales, particularly forming long-term relationships with clients and working with them to find solutions that perfectly match their needs. The diversity of her role keeps things exciting, allowing her to navigate the fascinating world of cancer and stem cell research alongside clinical and pharmaceutical accounts.

Prioritising Exceptional Service and Sustainability

Looking ahead, Sue prioritises maintaining exceptional service for Interpath's clients and collaborating closely with them to address their evolving needs. Sustainability is a key focus for both Interpath and the industry at large. The company is actively working to reduce its carbon footprint through initiatives like solar power installations and waste reduction. They are also committed to ethical sourcing and ensuring their partners uphold responsible manufacturing practices.

Addressing Sustainability Challenges in Life Sciences

Sue acknowledges the challenge of disposables in the scientific industry, an area Interpath is actively exploring solutions for. They recognise that sustainability is a huge challenge for their customers as well, and they are making it a priority to find ways to reduce the environmental impact of life science consumables.

Adaptability and Resilience: Lessons Learned

The past year has presented its own set of challenges, particularly with product sourcing from Europe. However, Interpath's proactive strategies have ensured consistent stock levels and uninterrupted supply for their clients. Through these challenges, Sue has learned the importance of adaptability and resilience in the face of unforeseen circumstances.

A Message of Gratitude and Looking Forward

Finally, Sue expresses her heartfelt gratitude to Interpath's loyal customers for their unwavering support over the years, especially during the difficult times of the pandemic. She looks forward to a successful and sustainable future, built on strong partnerships and a shared commitment to scientific progress.

In conclusion, Sue Hall's nearly 35-year journey with Interpath exemplifies the company's unwavering dedication to quality, service, and progress. As they enter their next chapter, Interpath remains committed to leading the way in life science consumables while embracing sustainable practices for a healthier future.

If you would like to contact Sue or one of the Interpath team, please do so HERE.

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